PAYMENT, SHIPPING AND RETURN POLICIES
- PAYMENT POLICY
- SHIPPING POLICY
- TAXES, DUTIES AND TARIFFS
- RETURNS, EXCHANGES AND REFUND POLICY
- RETURN INSTRUCTIONS
- PACKAGING INSTRUCTIONS
- EXCHANGE
- REFUNDS
- LOST ITEMS
- DAMAGED AND DEFECTIVE ITEMS
– Credit Card (Visa, MasterCard, American Express, Discover)
– CheckS
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.
Send check payments to the following address:
Superb Couture Footwear
Accounts Department
3880 Golfe Links Drive
Snellville, GA 30039
This method of payment is considerably slower than using a credit card. To place your order, please e-mail us at customer@superbfootwear.com. Once you have sent us the order information, we will send you an invoice with the total amount. Please send check payment to the address indicated above. We will process the order immediately once we receive full payment.
All orders are shipped within 1 to 5 business days from the time of purchase Monday – Friday, 9:00 am – 6:00 pm. Subject to availability and/or backorder of the requested item. Orders requested to be shipped by Next Day or 2nd Day Air are expedited and shipped within 1 to 3 business days from the time of purchase.
Carriers
We use the following carrier to deliver our orders:
UPS
Shipping Rates
The rates charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will get an opportunity to see what the cost of shipping will be and you will have a chance to not place your order if you decide not to.
Delivery
The arrival of your order will depend on several factors including the destination of your order and the shipping service you selected. We will usually ship your order within one to five business days from the date you placed the order on our website. “Business” days exclude weekends and most U.S. holidays. Orders with higher priority shopping services selected will be processed before orders of lower priority shipping options. Peak volume periods such as during certain promotions may have an impact on the time between order placement and shipment. You will receive an order confirmation by e-mail when you complete the order process online, and you will receive a shipment notification with package tracking information once your order has been processed and shipped.
Please note that items cannot be shipped to P.O. Box addresses (POB), Army Post Office (APO) and Fleet Post Office (FPO).
Order Tracking
If a tracking number is provided by the shipping carriers, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.
Back Orders
If an item goes on back order, we will contact you immediately. When the item becomes available, we will ship you the order. You will have the option of being notified when the item becomes available or reordering another item.
If the item is returned for any other reason other than a defect, you are responsible for the shipping costs. We also do not refund the original shipping costs that you paid for the order.
A receipt must be included with all merchandise that is returned or exchanged.
*For foot care products, items must be unopened and in new condition for a full product refund.
1. Contact us by e-mail at returns@superbfootwear.com to obtain a Return Merchandise Authorization (RMA) number prior to shipping. RMA number will be emailed to you within 1 to 2 business days.
When sending this e-mail, please include the following information:
• order number
• date of order
• reason for return or exchange.
Note: This information must be included in order to obtain your RMA number.
2. Follow the packaging instructions below.
3. Write the RMA number on the address label of the packaging box.
4. Ship using this carrier (UPS).
Ship returns to the following address:
Superb Couture Footwear
Returns Department
3880 Golfe Links Drive
Snellville, GA 30039
No returns or exchanges will be accepted after 30 days of purchase.
You will not be charged for the new item and for shipping and handling at the time of order.
For those items that we ship out, we will assume responsibility.
If you receive a defective item, please contact us immediately. We will send you a replacement item and will include a pre-paid shipping label for you to return to us. If we do not receive the defective item within 30 days of your receipt of the replacement item, we will charge you for the replacement item.
For any questions not answered above, please e-mail us at info@superbfootwear.com.