Frequently Asked Questions
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About Superb Couture Footwear
We strive to find products that are made from the highest quality materials such as leather, suede, canvas, resin, etc. We offer quality footwear in a variety of styles and sizes with special emphasis on the woman who wears larger sizes. We also offer foot care products such as foot creams, scrubs and a foot scrubber that are free of dyes and perfumes and are organic.
Account and Emails
Subscribing to Receive New Promotions
Click here to sign-up to receive new offers and/or promotions. Once they click on the link, it will take them directly to sign up.
Hours of Operation
Our hours of operation are from 9 am – 6 pm, EST.
For general inquiries, email us at firstname.lastname@example.org. You can also submit a comment or question on the website by going to the Contact Us page.
If you need to reach us by mail, please use the following address: P.O. Box 1922 Stone Mountain, GA 30086
You can contact us by phone at 1-888-776-1697.
Ordering and Shipping
Superb Couture Footwear strives to maintain superior customer service. If for any reason you are not 100% satisfied with the product you have purchased, you can return it to us within 60 days of purchase for a full refund or exchange. The item being returned must be in its original unused condition unless there is a manufacturer defect. Merchandise that has been worn, used or altered will not be accepted for return or exchange. If the item is returned for any other reason other than a defect, you are responsible for the shipping costs. We also do not refund the original shipping and handling that you paid on the order. A receipt must be included with all merchandise that is returned or exchanged. *For foot care products, items must be unopened and in new condition for a full product refund. **Please note that some manufacturers does not accept returns on certain products. Whenever possible, we will indicate on the product page. Please refer to the
Return Policy for complete details on how to return an item.
Merchandise may be exchanged by sending an e-mail to place a new order for the item you want and following the return policy for the merchandise you want to return in exchange. We will send the new item out upon receipt of the returned merchandise. An e-mail will be sent notifying you that the item has been returned and that the new item will be shipped.
You will not be charged for the new item and for shipping and handling at the time of order.
Products In/Out of Stock
If an item goes on back order, we will contact you immediately. When the item becomes available, we will ship you the order. You will have the option of being notified when the item becomes available or reordering another item.
We collect sales tax on all orders with shipping destinations within the state of Georgia. We do not collect any form of taxes, duties, or tariffs for orders to any other destination within or outside of the United States. It is the responsibility of the purchaser or receiver of the order to pay any taxes, duties or tariffs to the appropriate governmental or other authority.
Paying For Your Order
You can pay for your order using the following methods of payment: Credit Card (Visa, MasterCard, American Express, Discover), Check. Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded. Send check payments to the following address:
Superb Couture Footwear Accounts Department 3880 Golfe Links Drive Snellville, GA 30039This method of payment is considerably slower than using a credit card. To place your order, please e-mail us at email@example.com. Once you have sent us the order information, we will send you an invoice with the total amount. Please send check payment to the address indicated above. We will process the order immediately once we receive full payment.
Shipping Info The arrival of your order will depend on several factors including the destination of your order and the shipping service you selected. We will usually ship your order within one to five business days from the date you placed the order on our website. “Business” days exclude weekends and most U.S. holidays. Orders with higher priority shopping services selected will be processed before orders of lower priority shipping options. Peak volume periods such as during certain promotions may have an impact on the time between order placement and shipment. Please note that items cannot be shipped to P.O. Box addresses (POB), Army Post Office (APO) and Fleet Post Office (FPO).
To place an order, simply click on the product that you would like to purchase. You will be asked to provide your name, address and a contact number. In addition, you will be asked to provide payment information. You will receive an order confirmation by e-mail when you complete the order process on-line, and you will receive shipment notification with package tracking information once your order has been processed and shipped. All orders are shipped within 1 to 5 business days from the time of purchase Monday – Friday, 9:00 am – 6:00 pm. Subject to availability and/or backorder of the requested item. Orders requested to be shipped by Next Day or 2nd of purchase. For those persons that need assistance in placing an order, please go to the “Contact Us” section and send us a request via email or by phone.
Security and Privacy
WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
IS THIS WEBSITE SECURE?
Yes. We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. Also, we are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you’re absolutely safe while you shop.